Guide made by a CREW member:

Q: Question A: Answer
SPONSOR PAY


Q: How do I receive free Power Tokens via SponsorPay?

A: SponsorPay offers managers free Power Tokens in return for carrying out online tasks for their sponsors (e.g. signing up for free trials and completing surveys). To sign up to receive Power Tokens via SponsorPay:
1. Click GET FREE POWER TOKENS in the Power Tokens screen (or click GET POWER TOKENS followed by the FREE TOKENS button).

2. Choose an offer and click the button displaying how many Power Tokens you could gain by completing its task.

3. Follow the on-screen instructions. The offer is added to the Offer Status screen (to be notified when you’ve completed your selected offer’s requirements, add your e-mail address at the top of the screen and click SEND).

4. Your Power Tokens will be added to your account when SponsorPay have received confirmation that you have completed the task.

For further information on SponsorPay, click the FAQs tab within the SponsorPay pop-up window.


Q: I have applied to receive Power Tokens using SponsorPay but have not yet received them. What should I do?

A: Click the GET FREE POWER TOKENS button in the Power Tokens screen, click the FAQs tab on the right of the SponsorPay window, select the “I still haven’t received my Power Tokens. What can I do?” question and follow the instructions contained in the answer.

Please note that SponsorPay sends automatic answers which can be also replied. If after 4 business days you haven’t received any further answer from SposnsorPay, please send an email to payments@powerchallenge.com... including the offer details you have applied for as the date and time the problem was reported to SponsorPay. Please consider that Power Soccer is not responsible for the delivery of Power Tokens through SponsorPay.





Bank Deposits

Q: I have made a bank deposit/transfer to pay for Power Tokens but have not received them. Why?

A: Before the Power Tokens can be added to your account, you payment must clear. This can take up to six working days (excluding weekends and holidays). You will receive an e-mail confirmation when the payment clears.

If the Power Tokens are still not in your account after six working days, then you must send an email to payments@powerchallenge.com... including all the details you have about your payment/transaction and if possible a copy or scan of the receipt you received as confirmation for your payment.


Q: My Power Soccer account was suspended and I have a rolling subscription. Is my subscription automatically discontinued?

A: No, rolling subscriptions will still continue even if your account has been suspended or closed. It is the user’s responsibility to cancel all rolling subscriptions.


Q: I have bought a period of Membership but I don’t want to play anymore. Can I request a partial refund for the days I haven’t used?

A: No, unfortunately the already made purchases cannot be refunded.


Q: How do I cancel a Club Membership rolling subscription via RBSWorldPay?

A:
1. Log in to the WorldPay Shopper Management System at www.rbsworldpay.com/shopper/admin....

2. Click the CHANGE DETAILS button next to the agreement you wish to cancel. The agreement details are displayed.

3. Click CANCEL and, to confirm the cancellation, click YES when prompted.

Note that your account status will continue to run until the end of the period you have paid for.


Q: How do I cancel a Club Membership rolling subscription via Power Soccer?

A: Send an e-mail to payments@powerchallenge.com... with your Username or user ID. Note that this method is likely to take longer as it is not an automated process. Your account status will continue to run until the end of the period you have paid for.


Q: My account has been suspended and I have days of membership in it. Will I get these days back when my account gets reopened? Can I transfer these days onto a second account?

A: The days you have as Club Member are still running independently if you have access to your account or not. Power Soccer will not return the days you had when your account got suspended or banned. These days can however be transferred onto a second account, to do it, send an email to payments@powerchallenge.com... requesting the transfer.


Q: My Power Soccer account was suspended/closed and I still have Power Tokens in it. Will I be refunded for my remaining Power Tokens? Can I transfer them to a new account?

A: When an account is suspended or closed, users are not refunded for their remaining Power Tokens. They can however be transferred to a new Power Soccer account instead. In order for this to happen, users must first send an e-mail to payments@powerchallenge.com... requesting the transfer.


ZONG:

Q: How do I buy Power Tokens via SMS using Zong Payment Services?

A: Zong lets you pay for Power Tokens in two different ways: Zong (where the payment is added to your mobile phone bill) and Zong+ (where the payment is added to your credit card bill or charged to your debit card).

To use Zong:
1. Click the GET POWER TOKENS button in the Power Tokens screen.

2. Click the MOBILE PAYMENTS/SMS button.

3. Choose the number of Power Tokens you want to buy on the right of the screen.

4. Enter your mobile phone number on the left of the screen.

5. Once your purchase is approved, you will receive a message from Zong detailing the cost of the transaction (which will be added to your mobile phone bill) and containing a PIN code.

6. Follow the instructions contained in the message. Your mobile phone is charged for the cost of the Power Tokens, which are then added to your account.

To use Zong+:
1. Click the GET POWER TOKENS button in the Power Tokens screen.

2. Click the MOBILE PAYMENTS/SMS button.

3. Choose the number of Power Tokens you want to buy on the right of the screen, ensuring you select one of the options labeled with “Zong+”.

4. Enter your mobile phone number on the left of the screen.

5. You will receive a message from Zong containing a PIN code.

6. Enter the PIN code into the new box that appears in the Zong pop-up window in your browser.

7. Register for a Zong account and follow the on-screen instructions.

8. Enter your credit card or debit card details and follow the on-screen instructions.

9. Wait for your Power Tokens to be added to your account.

If you have any issues with your purchase, we recommend you to please ensure you have followed all the steps to buy the Power Tokens. If after 24 hours you haven’t received the product on your account please contact payments@powerchallenge.com... including the phone number, date and time you tried to make the purchase as your username in the game.


Q: I have a subscription through RBSWorldPay and my credit card is about to expire. How can I update my credit card details?

A:
1. Log in to the WorldPay Shopper Management System at www.rbsworldpay.com/shopper/admin... .

2. Under the Agreement ID column on the Recurring Payments (FuturePay) Shopper home page, select the link displaying the Agreement ID you want to change the payment details for.

3. On the FuturePay Agreement Details screen, click the CHANGE PAYMENT DETAILS button at the top of the screen.

4. On the Change Payment Details screen, enter your new card or bank account details (you must supply all the requested details marked with an asterisk) and click SUBMIT.

When it becomes due, RBS WorldPay will attempt to take the next payment from the updated card or bank account. If there are any outstanding payments due at the time of the change, they will attempt to debit payment within 24 hours. Any further outstanding payments will be taken on consecutive days (for each scheduled payment that has been missed).

If you don´t know what the Agreement ID is, send an e-mail to payments@powerchallenge.com... stating your Username and requesting a reminder.


Problems
Q: What can I do at payment problems?

A:
In order to read a detailed description what to do if any kind of problem occurs please read the thread: What to do at payment problems?.



This thread will be moved in a few weeks into Aid Kit: Technical Help. It is currently posted here due the fact that payment matters are a main topic here. The decision was made by me - haifisch87

When I read this, it was only two lines, so I assumed there were hyperlinks or formats up there in the underlined words that failed in the first place. Glad to see you averted that situation. And couldn't tell you in private chat since you had it set off. Very helpful one, but wouldn't it, according to the new where to make a post strategy, fit better in the tech section?

There is a reason and Haifisch will explain it in a few minutes :)

The thread is related to the Official Game FAQ, therefore as it is an update it is posted currently here. Sure we have in mind our consequent line, though as these changes was made today and not all users will be used to browse trough all sections this thread is a visitor in this forum for a few weeks.

Payments is a general and highly important topic and this guide provides everything a user has to know. The thread will be moved in 2-3 weeks.

How does one access their account to terminate the subscription? In my opinion the rolling subscription model is unethical on the part of the crew and should be removed as an option.

Just do what was already said in the other points, contact payments@powerchallenge.com... and explain the situation. It is not unethical as it is the same model as over all in the world in real life.

Cheers

I read this and i really understood it. I was having trouble and i read them, and behold, they are fixed now.

thanks for the help nice tread to get guide to get tokens.

thanks.

thanks edotizio!!

this is a very good thread of payments



Irie

Awesome piece of work. So needed. And put together quite quickly from whence it was suggested. :)


@kimmyjilcoo, the rolling subscription model is only unethical if it is made difficult to get out of. Like a gym chain did here in Australia recently that i wont name. The practice is widespread, and sure it is an excellent customer retention method for businesses, but also a time saver for the customers rather than having to remember to pay on time.

BTW, we used to have a user here with a similar name to yours. A very witty fellow he was too. Ahhh, whatever happened to jockylimmoo anyhow? How i miss him so

I also hope he didn’t change his personality along with his name...

Good job and a good work on the FAQ. Hope users who read it will find it useful.

This thread rocks! Good thread man, this should be so helpful to the users who have doubts.

Yep I agree that this is very relevant. Not sure if moving it to GD is going to make anymore people see it but hey what harm can it do?

The forum, which I once loved wholeheartedly, has become a joke anymore... but yeah, there never is any harm when an admin makes a thread in a x forum part that would fit better in a y forum part. Only when a non admin does it, there is.

I dont get why we need about 20 threads on one subject. It can't really be that hard to get tokens, can it?

How can I purchase tokens with a sms message?

Hope that helps. Try reading the whole post next time though :)

Quote removed - meilleur2

Quote removed, please don't simply quote in the forums, thanks! ~karma-geddon

Try not to quote without your own input. Quote removed, user informed. ~karma

man this is boring i trully need power tokens